Fulfillment Technician  

Escarpment Laboratories are Canada’s yeast experts, helping brewers craft their best beer. We prioritize excellent customer support and knowledge sharing with our customers, so they can stress less. As one of the final people to handle our products before our yeast leaves our facility, the Fulfillment Technician will play an important role in making sure our customers’ orders are fulfilled as smoothly as possible.

The successful candidate will be required to drive a 26’ box truck. A valid Ontario driver’s license (Class G or higher) and a clean drivers history is required. Candidates must be 25+ years of age for insurance purposes. 

Experience in the brewing industry is not required, but candidates must share our passion for helping customers to make award-winning beers, and for delivering a high-quality customer experience within a culture of continuous improvement. Preference will be given to candidates with previous experience in a packaging or logistics role, an understanding of the fundamentals of microbiology and brewery operations, and a demonstrated ability to problem-solve on the fly. 

Responsibilities will include:
  • Accurate and aseptic packaging of large volumes of yeast and bacteria for pro brewery and homebrew customers.
  • Coordinating shipment of perishable live cultures across Canada and around the world.
  • Coordinating with coworkers in two facilities to manage inter-facility transfers of product and supplies. Driving a 26' box truck between the two facilities. Vroom vroom.
  • Communicating effectively and empathetically in a fast-paced, high-energy environment.
  • Providing concise, organized, and complete verbal and written feedback to management and coworkers.
  • Adhering to detailed SOPs to provide a consistent customer experience
  • Keeping accurate records and updating internal databases in a timely fashion.
  • Providing cheerful and knowledgeable customer support to those clients who pick up orders.
  • Adapting to last-minute changes to accommodate rush orders, and thinking quickly to solve unexpected problems.
  • Working closely with motivated and skilled production and sales teams to help meet ambitious sales targets.
  • Collaborating within the company to identify new opportunities to increase process efficiencies.
Secondary Skill Sets:

We don’t anticipate the primary job (packaging, shipping, driving the truck) to take up 100% of your time. We are looking for a candidate with a skillset that will let them find rewarding, productive side projects and run with them or to help us in another aspect of our operations. Have experience driving a forklift? Can you code? Are you a whiz with photography, video, or audio production? Can you jump in on French-language sales calls or help us write a packing slip in Polish? Do you have connections in the brewing industry outside of Ontario? Are you mechanically-inclined and love fixing pumps? We want to hear about it.

Requirements:
  • A valid Ontario driver’s license (Class G or higher) and clean drivers abstract.  For insurance purposes candidates must be 25+ years of age. 
  • Prior experience in a logistics, packaging, and/or warehousing role is preferred. 
  • Previous experience working in a team to complete complex projects is desired.
  • Forklift certification would be an asset.
  • First Aid training and a familiarity with industrial workplace safety standards would be beneficial.
  • Prior knowledge of NetSuite and/or ERP software is a plus but not required.
  • A background in home or professional brewing or in microbiology would be beneficial but not required.
  • Candidates must understand the business case of projects, and have a strong commitment to quality and to always delivering a top-notch customer experience.
Physical Demands & Work Environment
  • Packaging yeast can be physically strenuous at times, requiring lifting and holding ~20kg weights for extended periods of time.
  • We take our staff’s safety very seriously. The successful candidate will be expected to adhere to protocols to protect their own health and that of their coworkers, and make suggestions to improve workplace safety.
  • We are a growing company (pun intended). This means that priorities and tasks can change rapidly at times. This also means you will have a high degree of flexibility as to how to do your job, and that we embrace an entrepreneurial approach to problem-solving and change management.

This is a Full-Time position and the successful candidate will be extended a one-year contract. The salary range for this position is $46,000-$48,000 per year, commensurate with experience.

We pride ourselves on being a good place to work. We offer competitive compensation, paid sick leave, healthcare benefits, and free beer. We also insist on a healthy work/life balance.  

A wide range of equipment and ingredients are available to staff for fermentation projects. We encourage all staff to become competent fermentation specialists and to be creative with the art and joy of fermentation.

Anticipated start date for this position is early February 2023. 

To apply, please email us at jobs@escarpmentlabs.com with the subject line “Fulfillment Technician”. Include your cover letter in the body of the email and your CV as an attachment. Make sure to tell us why you think you are a good fit for our company, and what you hope to learn and achieve while you’re here. 

Applications will be accepted until Friday, January 20th.